Commitment to Excellence in Tourism
Implementation of Excellence in Tourism
Measuring Results in Tourism Excellence
Excellence within a tourism business is revealed through improvements in levels and trends, customer satisfaction, return business, employee satisfaction, partner appreciation and cooperation, and overall organizational efficiency, as well as other measures. And in order to maintain a focus on excellence within your tourism organization, ongoing improvement is necessary. Measure your business's ability to sustain excellence against proven criteria, based on principles for excellence.
In this module, encompassing Level Three of the Ontario Tourism Excellence Program, you will identify and assess the outcomes that show that your tourism business has achieved excellence, and that it is being sustained. A thorough checklist approach will assist you in your assessment.